Refund Policy
1. Payments
Payments for paid plans bought on the website are collected by Creem [legal entity — to be confirmed] as the merchant of record. Your invoices and payment records are issued by Creem and can be viewed from “Manage subscription”.
Subscriptions bought in the iOS or Android app are billed by the App Store (Apple) or Google Play; cancellations, changes and refunds for them follow that store's rules and are made there.
2. Free plan and trying Hesap
The Starter plan is free and needs no payment. You can try the app on the free plan before moving to a paid one.
3. Refunds
- Subscription fees are non-refundable. When you cancel, you keep the paid plan until the end of the period you paid for; there are no partial refunds for the remaining time.
- You can try the app on the free Starter plan before moving to a paid one.
- When you upgrade a web subscription, Creem prorates the remaining time; you pay only the difference.
- If you were charged in error or twice, contact us and we'll look into it and put it right.
- This doesn't affect your statutory consumer rights. [Withdrawal rights and exceptions; alignment with the payment provider's (Creem) refund terms — legal review.]
4. Cancelling your subscription
You can cancel at any time from Settings → Plan → “Manage subscription”. Cancellation takes effect at the end of the paid period; until then you keep the paid plan. After that your account moves to the free plan; your entries are kept.
5. Billing errors
Report a wrong or duplicate charge to ayhanselek@gmail.com or use the link in the payment email Creem sent you. Approved refunds are paid by Creem to the original payment method (refunds for app store purchases are requested from Apple or Google); it may take a few business days to appear.
6. Contact
[COMPANY NAME / full name] · [address] · ayhanselek@gmail.com