Support
Questions, bug reports and suggestions about Hesap: write to ayhanselek@gmail.com. We usually reply within two business days. If it's about your account, writing from the email address registered to it speeds things up.
Common questions
Are the web and phone apps the same account?
Yes. app.hesap.dev, the iPhone app and the Android app use the same account; an entry made in one shows up in the others right away.
How do I fix an entry?
Entries aren't deleted: open the wrong one in Activity, reverse it, and enter the correct one. Your history always stays traceable.
How do I manage or cancel my subscription?
Where you bought it: on the web, in the app under Settings → Plan → “Manage subscription”; on iPhone, in your App Store subscriptions; on Android, in Google Play → Subscriptions. Cancellation takes effect at the end of the paid period. Details: Refund policy.
Can I export my data?
Yes. Activity, contact statements and reports can be downloaded as CSV.
Deleting your account
You can delete your account yourself in the app: Settings → Profile → Delete account (the same place on the web, iPhone and Android). Deleting removes:
- the account you own and all its companies, cash accounts, contacts, entries and categories,
- your access to other people's accounts,
- your sign-in.
Entries you made in other people's accounts stay in their books, no longer linked to you. If you have a renewing subscription, cancel it first. If you can't reach the app, email ayhanselek@gmail.com from your account's email address with the subject “Account deletion request”; after verifying it's you, we delete the account within 30 days.